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Never Lose a Customer Again: Turn Any Sale Into Lifelong Loyalty in 100 Days

NGN7,950.00

Reference:

"In Never lose a customer again, Coleman offers a philosophy and methodology for dramatically increasing customer retention and as a result, the bottom line. He identifies eight distinct emotional phases customers go through in the 100 days following a purchase. From an impulse buy at Starbucks to the thoughtful purchase of a first house, all customers have the potential to experience the eight phases of the customer journey. If you can understand and anticipate the customers' emotions, you can apply a myriad of tools and techniques--in-person, email, phone, mail, video, and presents--to cement a long and valuable relationship.  - Amazon.com.

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Last items in stock

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2 Items

Data sheet

Author
Joey Coleman
Binding
Hardback
EAN
9780735220034
Published Date
April 03, 2018
Pages
368

Specific References

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